Company News

March 31, 2020
2020 Proxy Mailing Sent

Pan-American Life Mutual Holding Company sent proxy information to all is members. Mutual Trust policyholders, as members of the Company, are eligible to vote on important issues. This year, members can cast their vote for three board members by attending the 2020 Annual Meeting of Members or by proxy. A proxy letter or email was sent to all members that provides voting instructions. The deadline to vote is Friday, April 17, 2020. For more information on the vote, click here.

March 26, 2020
Extension of Grace Period

Due to the COVID-19 crisis, we will automatically extend your Premium Grace Period for 30 days and will continue to comply with any additional requirements regarding premium payments or otherwise as mandated within your state. Although we are taking these steps, our website may erroneously indicate that your client's policy has lapsed as result of the premium not being paid on time. We hope that this due date extension will be helpful to individuals who may be experiencing financial setbacks due to the virus.

March 24, 2020
Operational Update

Effective Saturday, March 21, the State of Illinois imposed a shelter in place order until at least April 7 to combat the spread of the coronavirus.

As a financial institution, Mutual Trust is allowed to continue to serve the needs of its customers. Last week, we implemented work from home initiatives to allow our employees to perform their important functions remotely. Those initiatives remain in place and associates operating remotely can be reached by email and phone. There are some important functions that cannot be performed remotely. To ensure that those functions continue, Mutual Trust is allowing controlled access to our offices for a limited number of employees. As a result, all of our operations will continue and we ask for your patience if you experience delays as we work through these adjustments.

For information regarding your Mutual Trust policy, there are multiple options for your convenience:

  • Enter your:
    • Policy number
    • Social Security number (or Tax ID number)
    • Email address, and
    • Insured's date of birth
  • Create a User ID and Password
  • Choose a security question and provide the answer, so you’ll be able to reset your password if you forget it
  • Enter the security code at the bottom of the screen and hit "submit"
  • Call your Mutual Trust agent or contact Policy Owner Services at 1-800-323-7320

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