Important Notice

COVID-19 Business Continuity Updates
Mutual Trust Continues to Meet Your Needs

Mutual Trust remains committed to complying with any special requirements mandated by your state resulting from the COVID-19 virus. Please feel free to contact us for more information.

Service Times
We are experiencing a high volume of calls into our Policyowner Service area. As a result, our service times are not meeting our current standards. We appreciate your patience as we work through this issue.

Please remember that policy information is available on this website.

For information regarding your Mutual Trust policy, there are multiple options for your convenience:

  • Use the Online Policy Manager to monitor your policy, pay premiums, view statements and notices, and download routine service forms. To register go to and click on "Register" in the POLICYOWNER LOGIN box, located in the upper left-hand corner of the screen.

    • Enter your:
      • Policy number
      • Social Security number (or Tax ID number)
      • Email address, and
      • Insured's date of birth
    • Create a User ID and Password
    • Choose a security question and provide the answer, so you’ll be able to reset your password if you forget it
    • Enter the security code at the bottom of the screen and hit "submit"
  • Call your Mutual Trust agent or contact Policy Owner Services at 1-800-323-7320

Open for Business
Effective Saturday, March 21, the State of Illinois imposed a shelter in place order until at least April 7 to combat the spread of the coronavirus.

As a financial institution, Mutual Trust is allowed to continue to serve the needs of its customers. Even so, we're taking precautionary measures. Last week, we implemented work from home initiatives to allow our employees to perform their important functions remotely. Those initiatives remain in place and associates operating remotely can be reached by email and phone. There are some important functions that cannot be performed remotely. To ensure that those functions continue, Mutual Trust is allowing controlled access to our offices for a limited number of employees. As a result, all of our operations will continue and we ask for your patience if you experience delays as we work through these adjustments.

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Form No. 190