Policy Inquiries

To find answers to some of our most common policy inquiries, simply click the question below to view its answer.

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> Can I go to your offices?: I would like to drop off payment, pick up a check or speak to someone about my policy. Can I do this at your home office?

Unfortunately our home office is not designed like a retail location. Therefore, we are not properly equipped to assist walk-in customers. The best way to get assistance is to contact a Service Representative by calling (800)323-7320 ext 5060, or by clicking here and sending us an email.

> Making payments on a policy: Where can I send payments for my policy premiums or policy loans?

Please make all checks and online bank payments payable to Mutual Trust Life Insurance Company. Please include your policy number on the check and include the bottom portion of your billing notice. Please mail payments to our Payment Processing Center:

14228 Collections Center Drive
Chicago, IL 60693

Please note: You can also elect to have your policy premiums debited directly from your account on a monthly basis. For direct debits, please fill out our Pre-Authorized Check form and submit it to the address located on the form, or Fax it to 630-684-5445.

To view your billing statement and any necessary forms, please log into your Online Policy by clicking here. First time visitors will need to register to view their policies.

> Outgoing 1035 exchange: I have questions about the 1035 exchange of my Mutual Trust policy to another company's policy. Whom should I contact?

You can contact a Service Representative by calling (800)323-7320 ext 5060, or by clicking here and sending us an email.

> Incoming 1035 exchange: I have questions about the 1035 exchange of my other company's policy to an Mutual Trust policy . Whom should I contact?

You can contact a Service Representative by calling (800)323-7320 ext 5080, or by clicking here and sending us an email.

> Bank account change for PAC (pre-auth checking): I would like to change the bank account from which my policy premiums are automatically drafted. What should I do?

You can contact a Service Representative by calling (800)323-7320 ext 5060, or by clicking here and sending us an email.

> Billing options/changing billing mode: I would like to change the billing for my policy. What should I do?

You can contact a Service Representative by calling (800)323-7320 ext 5060, or by clicking here and sending us an email.

> Change owner, beneficiary, name or address: I would like to change the owner, beneficiary or address of record for my policy. What should I do?

You can contact a Service Representative by calling (800)323-7320 ext 5060, or by clicking here and sending us an email.

> Change plan or face amount: I would like to change the insurance coverage on my policy. What should I do?

You can contact a Service Representative for help by calling (800)323-7320 ext 5070, or by clicking here and sending us an email.

> Duplicate policy / Lost policy: I've lost my policy and need a duplicate. Whom should I contact?

You can contact a Service Representative for help by calling (800)323-7320 ext 5070, or by clicking here and sending us an email.

> Loan repayments/loan requests: I have questions about loans for my policy. Whom should I contact?

You can contact a Service Representative by calling (800)323-7320 ext 5060, or by clicking here and sending us an email.

> Term conversion: I have questions about converting my term policy. Whom should I contact?

You can contact a Service Representative by calling (800)323-7320 ext 5070, or by clicking here and sending us an email.

Current Openings

We are looking to fill several positions in our home office. Browse our list of current openings to see if one is right for you.

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